Talking on the phone with your employees and/or clients is a great way to communicate, but you miss the body language that is so important in conversation. And sharing a powerpoint over a “go to meeting” session can be effective, but is the other end really listening? Or, are they furiously typing away responding to emails while your covering a new process or product?
There’s nothing like good old fashion eye to eye communication. I drove 3 and a half hours the other day for a 2 hour meeting. It was well worth the drive because I had never met the client. Driving a round trip of 7 hours for a 2 hour meeting could become a pretty big waste of time and money. But, rest assured, if some of our future meetings can be done over video, I’m all for it. I even spied a video unit in their conference room.
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